The Aquadome is the first in South Australia to achieve Fitness Australia Quality Accreditation, with YMCA South Australia’s other seven facilities to undertake the accreditation process in the coming months.
The recently launched Quality Accreditation Program by Fitness Australia, the peak fitness industry association, is designed to continuously build on the quality of a fitness business, with customer care and value being the ultimate goals.
“Getting accredited is a great way for us to demonstrate the high quality of fitness services, customer care and business standards we provide for the local community,” says Andrew Mundy, General Manager – Operations at YMCA South Australia. “It also provides great recognition for our team at the Aquadome who are passionate advocates for creating a healthy and happy community, and adds confidence to our members, guests and Council partners that we are delivering quality services that are constantly improved.”
“I commend the team on their drive for providing great customer service and business practices,” adds Mundy.
Scott Bumpstead, Manager of Quality Accreditation and Compliance at Fitness Australia, says:
“Fitness Australia Quality Accreditation Program participants are required to undertake a rigorous process and provide evidence of compliance relating to areas such as professionalism, safety, customer care, information and knowledge, people and leadership.”
The Quality Accreditation program also provides business managers with the opportunity to;
- Improve the effectiveness of their business;
- Provide greater value to their customers; and
- Raise community expectations of customer care and service.
Fitness Australia’s Quality Accreditation Program is available to fitness businesses in Australia via accreditation.fitness.org.au or for more information call 1300 211 311.