Kalgoorlie’s Goldfields Oasis adds Quality Accreditation to their list of business achievements.
Goldfields Oasis keep lifting their game, now having achieved Fitness Australia Quality Accreditation – a program designed to analyse and improve key business areas – to ultimately benefit a community of members.
Cheye Hill, Manager of Goldfields Oasis says “We took up the Accreditation Program to ensure that the service that we’re delivering is in line with industry best-practice and for an independent 360 degree review of our operations.”
“We wanted the program outcomes to identify areas of strength as well as areas for improvement, and that’s what we got.”
“It’s important for other businesses to know that this process is both challenging and extremely rewarding,” adds Hill.
The recently launched Quality Accreditation Program by Fitness Australia, the peak fitness industry association, is designed to continuously build on the quality of a fitness business, with customer care and value being the ultimate goals.
“By achieving accreditation we’re giving recognition to the standard of service by our staff and showing our community that we have a very solid foundation of service excellence, irrespective of the many challenges associated with operating a facility in a remote location,” says Hill.
Having won the national #ActiveCommunties Award in 2017 for delivering the Pledge to Park Run program, Cheye acknowledges how proud he and his team feel about running a facility in a remote location and still being able to play a part as an industry leader.
Scott Bumpstead, Manager of Quality Accreditation and Compliance at Fitness Australia, says:
“Fitness Australia Quality Accreditation Program participants are required to undertake a rigorous process and provide evidence of compliance relating to areas such as professionalism, safety, customer care, information and knowledge, people and leadership.”
The Quality Accreditation program also provides business managers with the opportunity to;
- Improve the effectiveness of their business;
- Provide greater value to their customers; and
- Raise community expectations of customer care and service.
About Fitness Australia
Fitness Australia is the national peak fitness industry association which exists to empower over 22,000 AusREPs and 3,300 fitness businesses owners to engage more Australians in quality health and fitness services. Visit fitness.org.au
About Goldfields Oasis
Goldfields Oasis provides year round recreation opportunities and is the focal point for the Health, Fitness and Leisure pursuits for the community and visitors to the City of Kalgoorlie-Boulder.
About the Fitness Australia Quality Accreditation Program
The Fitness Australia Quality Accreditation program is the first continuous quality improvement program, designed for gyms, fitness centres, fitness businesses and clubs in Australia.
The Fitness Australia Quality Accreditation program encourages businesses to:
- Plan business processes, functions and procedures,
- Deliver consistent standards and service
- Check that customer expectations are being met.
Businesses that enrol in the program are required to collect customer feedback and complete an online 60 question Likert scale survey on their business practices. Businesses that perform suitably in these initial stages then take part in an onsite face to face or virtual audit where they are required to provide evidence of their current practices that are aligned to the Fitness Industry National Quality Framework.