“It’s our responsibility to lead and really raise the bar for a new level of excellence – especially as the industry gets back on track post COVID-19.”
“Improving industry standards, quality, and service delivery will provide greater confidence and credibility as gyms reopen. Giving consumers greater comfort when returning to the gym and resume their exercise routine, or join a gym for the first time, is a positive outcome for all of us.”
“Our Service Excellence Program is also about taking a big step forward in professionalising the industry in the eyes of government, GPs and other allied health professionals.
“Like many organisations who are charting new waters, improving our offering and, quite simply, doing things better than we’ve ever done before will help our industry recovery.”