This initiative is the first of its kind and provides assurance to consumers and industry that accredited fitness businesses are professional and committed to providing quality service, customer care and meeting industry standards.
“The primary aim of the Quality Accreditation Program is to ensure consistent standards and service delivery are met, and where possible exceed customer expectations.” said CEO Bill Moore. “We are thrilled to launch this exciting initiative, we’re confident that businesses who participate will become a provider of choice and their members can feel assured they are receiving the best care and quality service.”
Supported by the Fitness Industry National Quality Framework’s six pillars, the program leads businesses through the accreditation process, which includes multiple modules designed to assess, identify and assist businesses in reaching the industry framework.
There are four modules in total and all businesses that take part must provide evidence of compliance relating to areas such as: professionalism, safety, customer care, information and knowledge, people and leadership.
To ensure the highest standards are met, the program takes a multilayered approach to reviewing and assessing each business. This includes a self-assessment, customer feedback and the involvement of an independent quality assessment team who provide constructive feedback on making improvements.
To find out more about the Fitness Australia Quality Accreditation Program go to accreditation.fitness.org.au or call 1300 211 311.
About Fitness Australia
Fitness Australia is the national peak fitness industry association which exists to empower over 22,000 AusREPs and 3,300 fitness businesses owners to engage more Australians in quality health and fitness services. Visit fitness.org.au
About the Fitness Australia Quality Accreditation Program .
The Fitness Australia Quality Accreditation program is the first continuous quality improvement program, designed for gyms, fitness centres, fitness businesses and clubs in Australia.
The Fitness Australia Quality Accreditation program encourages businesses to:
- Plan business processes, functions and procedures,
- Deliver consistent standards and service
- Check that customer expectations are being met.
Businesses that enrol in the program are required to collect customer feedback and complete an online 60 question Likert scaled survey on their business practices. Businesses that perform suitably in these initial stages then take part in an onsite face to face or remote audit where they are required to provide evidence of their current practices that are aligned to the Fitness Industry National Quality Framework.